Terms of Service and Acceptable Use Policy

Last Updated: 18 August 2026

Please read these Terms of Service and Acceptable Use Policy carefully before using the GreenLeafWeb.Net website or any services provided by us.

These Terms govern the use of the GreenLeafWeb.Net website, customer accounts, hosting and server services, domain registration services, web software, technical support and other products or services provided by GREENLEAFWEB LTD.

Where you place an order for a service or expressly accept these Terms through an order form, checkbox or other electronic acceptance process, you agree to be bound by these Terms in relation to the relevant service. Merely visiting informational pages of the website does not necessarily create a paid service contract.

1. Definitions and Parties

GREENLEAFWEB LTD is a company registered in England and Wales under company number 17322783 and provides web, hosting, domain and technology services under the GreenLeafWeb.Net brand.

• Company / GreenLeafWeb: GREENLEAFWEB LTD
• Company Number: 17322783
• Website: greenleafweb.net
• Email: [email protected]

User / Customer: any individual or legal entity that accesses the GreenLeafWeb.Net website, creates an account, places an order or purchases a product or service.

Services: hosting, server, domain registration, web software, technical support, web services and any other products or services offered by GreenLeafWeb.

2. Contract Formation and Acceptance

Placing an order, creating a customer account, or providing the required acceptance for a particular service means that you agree to these Terms as applicable to that service.

Where a specific order, quotation, service plan or separate agreement contains terms that differ from these Terms, those specific terms may take precedence solely in relation to the relevant service.

Nothing in these Terms is intended to exclude or restrict mandatory statutory rights that cannot lawfully be excluded.

3. Scope of Services

GreenLeafWeb reserves the right to modify the technical specifications, package contents, resources and operational methods of its products and services.

Changes will not retrospectively remove or materially reduce rights already purchased under an existing service contract except to the extent permitted by applicable law and the relevant agreement.

New products, service plans, technical features and pricing may be published on the website, customer panel, order pages or quotation documents.

4. General Use Requirements

• Services must be used only for lawful purposes.
• Users must not infringe the rights, intellectual property rights, privacy rights or other legal rights of third parties.
• Users are responsible for activity conducted through their accounts, servers, websites and by their own users.
• Users must not permit their accounts or services to be used in a way that abuses GreenLeafWeb systems or causes harm to third parties.
• Users are responsible for protecting the confidentiality of their account and access credentials.
• Account and customer information must be accurate, complete and kept up to date.
• We seek to keep website information reasonably accurate and current, but do not guarantee absolute accuracy or completeness, particularly in relation to third-party information.
• The Website may contain links to third-party websites and services. GreenLeafWeb is not responsible for the content, security or privacy practices of such external services.
• We do not guarantee that the website or services will always be free from viruses or other malicious software. Users are responsible for implementing appropriate security measures for their own systems.

5. Web Hosting and Server Services

Web hosting / server services consist primarily of hosting customer websites, databases, files and/or other permitted content on servers provided or managed by GreenLeafWeb and making such content accessible through the Internet.

GreenLeafWeb will use reasonable operational and technical resources to maintain the availability and functionality of its services during the applicable service period. However, uninterrupted or error-free service cannot be guaranteed due to the nature of Internet, data-centre, infrastructure and third-party systems.

5.1. Prohibited Hosting Activities and Materials

Customers may not host, operate or use GreenLeafWeb infrastructure for the following content, applications, services or activities:

• Topsite websites
• IRC scripts or bots
• Proxy scripts or anonymisers
• Pirated software / warez
• Image hosting scripts, including Photobucket- or Tinypic-style systems
• AutoSurf / PTC / PTS / PPC websites
• IP scanners
• Bruteforce programs, scripts or applications
• Mail bombers and spam scripts
• Unauthorised or abusive bulk email systems
• Banner-ad services and commercial banner rotation systems
• Dump-file / mirror scripts, including RapidShare-style systems
• Commercial audio streaming systems or multi-stream services
• Escrow accounts or bank-bond style financial systems
• Investment websites, including FOREX, e-gold exchanges, Second Life/Linden exchanges, Ponzi schemes, MLM schemes and pyramid-style structures
• Redistribution of purchased services to third parties, whether free of charge or for payment, unless expressly authorised by GreenLeafWeb
• Sale or distribution of regulated goods or services without the necessary licences or permissions being demonstrated in advance
• Banking or financial programs designed to manipulate markets
• Lottery, gambling or similar websites and activities
• MUD, RPG and PBBG-style game systems
• Websites, archives or programs focused on hacking or attacks
• Websites promoting or facilitating unlawful activity
• Forums or websites distributing pirated, copyright-infringing or unlawful content, or linking to such content
• Fraud, phishing or scam websites and infrastructure
• Mailer Pro or similar spam automation systems
• Unauthorised live broadcasts of sporting events, including UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF and similar events
• Copyrighted content for which the necessary licences have not been obtained
• IRCD or unauthorised IRC servers
• IRC bots or IRC scripts
• Pirated software / warez distribution systems
• IP scanning and target discovery tools
• Bruteforce programs, scripts or applications
• Any other activity that violates applicable law or constitutes a criminal offence

Activities not expressly listed above may also be prohibited where they violate applicable law, infringe third-party rights, or create an unreasonable security or operational risk to GreenLeafWeb, other customers or third parties.

5.2. Illegal and Abusive Activities

GreenLeafWeb services may not be used for fraud, phishing, unauthorised access, malware distribution, network attacks, spam, identity theft, unauthorised access to third-party systems or any other unlawful activity.

Where reasonable technical or legal evidence indicates that an account or service is being used for any of these purposes, GreenLeafWeb may temporarily suspend the service, restrict access, remove relevant content or terminate the applicable agreement.

5.3. Reverse Engineering and Unauthorised Access

Customers may not reverse engineer or attempt to obtain unauthorised access to GreenLeafWeb infrastructure, servers, applications, APIs, software or networks.

Unauthorised access, exploitation of security vulnerabilities, port scanning, bruteforce attempts, credential attacks, automated attacks or similar activity may result in immediate restriction or suspension of the relevant service.

5.4. Access to Third-Party Systems

Customers are responsible for obtaining the necessary permission before accessing a network, system, server or service controlled by a third party.

GreenLeafWeb may request reasonable evidence that a customer is authorised to access a third-party system.

5.5. Account and Password Security

Customers are responsible for protecting passwords and authentication credentials for customer panels, FTP/SFTP, SSH, email, databases, applications and other service access.

Customers are responsible for ensuring that scripts and applications installed on their accounts are maintained securely, that appropriate file and directory permissions are configured, and that security updates are applied where necessary.

5.6. Customer Content

Customers are responsible for all website content, files, databases, scripts, links and publications hosted or made available through their accounts or services.

Customers are responsible, to the extent provided by applicable law, for claims, losses, complaints or proceedings arising from their own content or activities.

5.7. System Monitoring and Security

GreenLeafWeb systems may be monitored to the extent permitted by law for service security, network and system administration, abuse detection, prevention of unauthorised access, service integrity and operational security.

Where necessary, technical records may be reviewed, recorded, analysed or processed by authorised personnel and service providers for security purposes. Further information about personal data processing is set out in our Privacy Policy.

5.8. Backups and Data Loss

GreenLeafWeb may implement reasonable technical measures for backup and recovery where such functionality is included in the relevant service. However, no backup system can guarantee that data loss will never occur.

Customers are responsible for maintaining independent and current backups of important website files, databases, email data and other important information.

Even where GreenLeafWeb performs backups, customers remain responsible for maintaining independent backups of their own data.

5.9. Service Interruptions

Services may become temporarily unavailable for reasons including:

• Earthquakes, fires, floods and other natural disasters
• War, civil war, riots or civil disorder
• Pandemics or similar exceptional events
• Hardware or software failures
• Data-centre maintenance or repair
• Planned maintenance and updates
• Telecommunications or Internet infrastructure failures
• Power outages
• DDoS attacks, malicious attacks or network congestion
• Third-party issues or other events outside GreenLeafWeb's reasonable control or which could not reasonably have been anticipated

GreenLeafWeb will use reasonable efforts to maintain service continuity, but does not guarantee 100% uninterrupted or error-free service.

6. Website and Third-Party Services

GreenLeafWeb may work with third-party domain registries, payment providers, data centres, CDN providers, security providers, software vendors, control-panel providers and other technology providers.

Third-party services may have their own terms, licences and policies. Customers may be required to comply with those terms when using the relevant third-party service.

7. Intellectual Property Rights

Text, graphics, logos, trademarks, designs, software, source code, images, documentation and other materials available on GreenLeafWeb.Net may belong to GREENLEAFWEB LTD or the applicable rights holder and may be protected by applicable intellectual property laws.

Such materials may not be copied, distributed, republished, commercially exploited or transferred to another website without prior written permission from GreenLeafWeb where permission is required.

Purchasing a GreenLeafWeb service or using the website does not grant ownership of or a licence to GreenLeafWeb intellectual property unless expressly stated otherwise.

All third-party logos, trademarks, and registered names displayed on our website to identify our infrastructure, technologies, or partnerships are the property of their respective owners. These materials are used solely for reference, fair use, and informational purposes, without any claim of ownership.

8. Customer Content

Customers represent that they have all rights, licences and permissions necessary for the content they host or publish through GreenLeafWeb systems.

Customers are responsible for ensuring that their content does not infringe copyright, trademark, privacy, personality or other rights belonging to third parties.

GreenLeafWeb may take appropriate technical and legal action where required by law, by a valid court or competent authority request, because of a security incident, a serious abuse concern or a breach of these Terms.

9. Suspension and Termination

GreenLeafWeb may suspend, restrict or terminate a service where reasonably necessary in circumstances including:

• Violation of these Terms
• Illegal or abusive activity
• Security threats or network attacks
• Spam, phishing or fraudulent activity
• Infringement of third-party rights
• Failure to make required payments
• Providing false or materially misleading account information
• Conduct that threatens the security or availability of GreenLeafWeb infrastructure or other customers' services
• Lawful requests from competent authorities

In cases involving an urgent security risk, unlawful activity or serious network abuse, access may be restricted without prior notice where reasonably necessary.

Where a service is validly suspended or terminated because the customer has breached these Terms, a refund for unused time may not be required, subject always to mandatory consumer rights and applicable law.

10. Fees, Payments and Taxes

Customers are responsible for paying the applicable service fees and any taxes, charges or transaction costs that apply to their purchases.

Recurring services are normally charged in advance for the applicable service period and may renew at the applicable renewal price unless otherwise stated at the time of purchase.

If a payment fails, GreenLeafWeb may suspend or terminate the relevant service after providing appropriate notice where required.

Where payment is made by bank transfer, bank or payment-provider transfer fees are the customer's responsibility unless otherwise stated.

11. Unpaid Services

If a recurring service is not paid by its due date, the service may be suspended.

Following reasonable notice and any applicable operational grace period, GreenLeafWeb may terminate the service and delete relevant account data where payment remains outstanding. Customers are responsible for keeping independent backups of any data they do not wish to lose.

12. Technical Support

GreenLeafWeb aims to provide six months of free support from the date of purchase for technical errors or issues caused by the product or service itself.

Problems caused by customer modifications, custom development, incorrect configuration, third-party software or the customer's own environment may fall outside the scope of this free support.

Where necessary, a solution may involve reinstalling, reconfiguring or restoring the standard version of the relevant product or service supplied by GreenLeafWeb.

Custom development, modules, design work, integrations, migrations or technical work outside the standard service may be charged separately.

Technical support requests must be submitted through the technical support system available on the GreenLeafWeb website or customer panel.

Support requests will generally be targeted for a response within 48 hours, depending on workload and the nature of the request. This is a response target and not a guarantee of resolution within that period.

13. Domain Registration Services

By registering a domain through GreenLeafWeb, you agree to comply with the rules, policies and terms of the relevant domain registry and, where applicable, the relevant top-level domain operator.

This may include registration, renewal, transfer, WHOIS/RDAP, verification, suspension and dispute-resolution procedures applicable to the relevant domain extension.

Where GreenLeafWeb acts as a Registrar or Reseller, the ultimate registration, allocation, suspension or cancellation authority may be exercised by the relevant Registry or upstream Registrar.

For certain country-code domains, additional rules of the relevant registry or service provider may apply. Where applicable to our service model, this may include DRS.ua / Service Online LLC and other relevant registration operators.

Customers are responsible for providing accurate and current contact details and completing any required domain verification procedures.

Registration, renewal, transfer and dispute policies imposed by the relevant Registry or Registrar are outside GreenLeafWeb's control and may also apply to the customer.

14. Privacy and Personal Data

Personal data processed by GreenLeafWeb is handled in accordance with our Privacy Policy .

The Privacy Policy explains the applicable legal bases, purposes, disclosures, retention practices and data subject rights relating to personal data processing.

15. Limitation of Liability

To the fullest extent permitted by applicable law, GreenLeafWeb shall not be liable for indirect, incidental or consequential losses arising from the use or inability to use the website or services.

This may include loss of data, loss of profits, loss of revenue, loss of business opportunities, reputational loss or losses caused by third-party services.

Nothing in these Terms excludes or restricts liability that cannot legally be excluded or restricted, including liability for death or personal injury, fraud or any other liability that applicable law prohibits us from limiting.

We do not intend to exclude any mandatory statutory rights of consumers, including applicable statutory standards relating to the provision of services.

16. Responsibility for Customer Content and Activities

Customers are responsible for claims made by third parties arising from their own content, accounts, websites, applications or services to the extent legally attributable to the customer.

Customers remain responsible, to the extent provided by applicable law, for losses suffered by GreenLeafWeb as a result of unlawful activity or material breach of these Terms.

17. Cancellation, Cooling-Off Rights and Refunds

Cancellation, cooling-off and refund rights may differ depending on the nature of the service and whether you are a consumer or a business customer.

For hosting, server and other digital services, where a consumer expressly asks us to begin supplying the service before the end of an applicable cancellation period, applicable consumer law may provide for payment of the proportion of the service already supplied and may affect the right to cancel once the service has been fully performed.

Where GreenLeafWeb suspends or terminates a service because of the customer's breach of these Terms, a refund may not be available to the extent permitted by applicable law.

Domain registrations, third-party licences, custom development, configuration services or services already consumed may have limited refund options depending on the nature of the service and applicable law.

Nothing in this section removes any mandatory cancellation, refund, service-quality or other statutory rights that apply to consumers.

18. Force Majeure

Events outside a party's reasonable control that materially prevent performance may constitute Force Majeure.

This may include natural disasters, fires, floods, war, civil war, riots, pandemics, strikes, lockouts, power failures, Internet or telecommunications failures, data-centre failures, major network attacks and actions of competent authorities.

Affected obligations may be suspended for the duration and to the extent reasonably affected by the Force Majeure event.

19. Changes to These Terms

GreenLeafWeb may update these Terms from time to time. The updated version will be published on this page with a new "Last Updated" date.

Where changes materially affect an ongoing subscription or service contract, we will provide notice to the extent required by applicable law and the relevant agreement.

20. Notices and Electronic Communications

Operational notices, account notifications, invoices, security communications and notices relating to contractual changes may be sent through the customer's account, customer panel or the contact details provided by the customer.

Customers are responsible for keeping their contact and account information up to date.

21. Entire Agreement and Severability

If any provision of these Terms becomes invalid, unlawful or unenforceable in whole or in part, the remaining provisions shall continue to remain effective to the extent permitted by law.

These Terms, together with the relevant order, quotation, service plan and any documents expressly incorporated by reference, form the agreement applicable to the relevant service.

22. Records and Electronic Evidence

Order records, payment records, support tickets, server and security logs, electronic communications and other business records generated in connection with the services may be used, to the extent permitted by applicable law, to verify transactions and service usage.

Electronic records maintained by GreenLeafWeb may be relied upon as evidence of relevant transactions and service activity to the extent permitted by applicable law.

23. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law rules.

Subject to applicable law, the parties agree that the courts of England and Wales shall have jurisdiction over disputes arising out of or in connection with these Terms.

Nothing in this clause prevents consumers from relying on mandatory consumer rights or jurisdictional protections available to them under applicable law.

24. Contact Information

For questions regarding these Terms, customer accounts, hosting, domains, payments or other services, please contact:

• Company: GREENLEAFWEB LTD
• Company Number: 17322783
• Email: [email protected]
• Website: greenleafweb.net