Refund Policy

Last Updated: April 20, 2025

At GreenLeafWeb.Net, we aim to provide a transparent and fair refund policy for our software sales. However, due to the nature of digital products, especially open-source software, it is technically impossible to issue a refund once the product has been downloaded.

Refund Eligibility
Refunds for purchased software cannot be issued except under the following circumstances:

• The payment was made without your knowledge or consent (unauthorized transaction).

• The purchased product could not be downloaded in any way due to a technical error.

• The software is completely non-functional due to a severe technical problem, and our support team is unable to resolve the issue.

To be considered for a refund in such exceptional cases, you must provide a valid reason and, if possible, evidence when submitting your support request.

Refund Timeframe and Conditions

• Refund requests must be submitted within a maximum of 7 days from the order date.

• If the software has been downloaded and run, no refund will be issued.

• Reasons such as "I changed my mind" or "I no longer need it" are not valid grounds for a refund.

• If any modifications have been made to the software (e.g., altering the source code), the refund request will be strictly denied.

Contact Us

To request a refund, you must contact us via email with the following information:

• Your order number

• The email address used for the purchase

• Payment method (e.g., Credit Card)

• The last 4 digits of your payment method

• A brief and clear explanation of your reason for the refund

You can submit your requests by emailing [email protected] or by opening a ticket via our website.